Terms & Conditions

1. Acceptance of Terms

By accessing our website, using our services, or communicating with Golden Valley Heating & Air ("Company," "we," "our," or "us"), you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

1.1 Age Restriction

Our services are intended for individuals who are at least 18 years of age. By using our services, submitting forms on our website, or opting in to receive text messages, you represent and warrant that you are at least 18 years old. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

We do not knowingly collect personal information from individuals under 18 without parental consent. If we discover that we have collected information from someone under 18, we will delete it promptly.

2. Services

Golden Valley Heating & Air provides HVAC services including but not limited to:

• Air conditioning repair, installation, and maintenance
• Heating system repair, installation, and maintenance
• Indoor air quality solutions
• Emergency HVAC services
• System inspections and tune-ups

All services are subject to availability and are provided in accordance with applicable laws and regulations in California.

3. SMS/Text Messaging Terms (A2P Compliance)

3.1 Consent to Receive Text Messages

By providing your mobile phone number and checking the SMS consent box on our service request forms, you expressly consent to receive automated and non-automated text messages from Golden Valley Heating & Air to the mobile number you provided. This consent is not a condition of purchase.

3.2 Types of Messages

You may receive the following types of text messages:

• Service Messages: Appointment confirmations, reminders, technician arrival notifications, and service updates
• Marketing Messages: Promotional offers, seasonal discounts, and special deals (only if you opt in)
• Customer Service: Responses to your inquiries and service-related communications

3.3 Message Frequency

Message frequency varies depending on your service needs and preferences. You may receive up to 4 messages per month for service-related communications. If you opt in to marketing messages, you may receive additional promotional messages.

3.4 Message and Data Rates

Standard message and data rates may apply based on your mobile carrier's plan. We do not charge for text messages, but your carrier may. Please check with your carrier for details about your messaging plan and any applicable charges.

3.5 Supported Carriers

Our SMS service is compatible with major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier coverage and availability may vary.

3.6 Opt-Out / Unsubscribe

You may opt out of receiving text messages at any time by using any of the following methods:

• Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any text message
• Call us at (209) 233-0361
• Email us at [email protected]

After you opt out, you will receive one final confirmation message. You may continue to receive messages for a short period while we process your request. Opting out of marketing messages will not affect service-related messages for scheduled appointments.

3.7 Help and Support

For help or more information about our text messaging service, reply HELP to any message or contact us at (209) 233-0361.

3.8 Privacy and Data Security

We respect your privacy. Your mobile phone number and message content are subject to our Privacy Policy. We do not sell or share your phone number with third parties for their marketing purposes. Message content may be shared with our SMS service provider to deliver messages.

3.9 Carrier Liability and Disclaimer

Carriers are not liable for delayed or undelivered messages. We are not responsible for any delays, failures, or errors in message delivery caused by your mobile carrier, network issues, or device limitations. Message delivery is not guaranteed.

4. Appointments and Scheduling

4.1 Scheduling: Appointments can be scheduled by phone, through our website, or via text message. We will confirm all appointments via your preferred method of communication.

4.2 Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance by calling (209) 233-0361.

4.3 Same-Day Service: Same-day service is subject to availability and may not be available in all areas or during peak seasons.

5. Pricing and Payment

5.1 Estimates: We provide free estimates for most services. Estimates are based on the information provided and may change after a physical inspection.

5.2 Pricing: Final pricing will be provided before work begins. Prices are subject to change based on the scope of work, parts required, and unforeseen complications.

5.3 Payment: Payment is due upon completion of service unless other arrangements have been made. We accept cash, check, and major credit cards.

6. Warranties and Guarantees

We stand behind our work with a satisfaction guarantee. If you experience any issues with our service, please contact us within 30 days and we will make it right. Manufacturer warranties apply to equipment and parts. Specific warranty terms will be provided at the time of service.

7. Limitation of Liability

To the fullest extent permitted by law, Golden Valley Heating & Air shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to our services. Our total liability shall not exceed the amount paid for the specific service in question.

8. Licensing and Insurance

Golden Valley Heating & Air is licensed and insured in the State of California (License #1136196). All technicians are background-checked and trained professionals.

9. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Golden Valley Heating & Air and is protected by copyright and trademark laws. You may not use, reproduce, or distribute our content without written permission.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes arising from these terms or our services shall be resolved in the courts of Merced County, California.

11. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website with a new "Last Updated" date. Your continued use of our services constitutes acceptance of the updated terms.

12. Contact Information

If you have questions about these Terms & Conditions, please contact us: